As part of its digital transformation process, TFS Spain has sought a conversational AI platform that would improve operational efficiency and reduce operating costs. Ultimately, it has opted for the joint value proposition that unites Amelia’s technology in partnership with Deloitte’s project delivery support.
In this way, Amelia has announced today in Spain that Toyota Financial Services Spain has hired Amelia as its virtual assistant for customer service to improve operational efficiency and reduce response times to customer requests.
“Toyota Financial Services Spain further breaks down the barriers for leasing of automobiles for both individuals and companies by improving financial contract management operations with an intuitive and conversational self-service, powered by Amelia”, says Chetan Dube, CEO of Amelia.
Amelia Artificial Intelligence
Amelia will be responsible for carrying out financial contract management activities for TFS Spain and will be available to speak with clients in Spanish through various channels, including web chat, TFS Spain mobile app, WhatsApp and email .
Toyota Financial Services Spain hires artificial intelligence Amelia to serve its customers
By contracting this platform, TFS Spain will improve its response times to the client, increasing their satisfaction. Additionally, by automating these contract management processes with Amelia, TFS Spain employees will have more time to focus on strategic tasks and projects.
“Toyota Financial Services Spain has always put its customers first and that is why we strive to continuously improve and strengthen our customer service operations with the best solutions on the market”, comments Raúl López, CIO of Toyota FS Spain.