• Advertising
  • Disclaimer
  • Contact us
  • About us
WTM News
Web Hosting and Linux/Windows VPS in USA, UK and Germany
  • Home
  • entertainment
    • All
    • games
    • movies
    • music
    • sports
    'Star Wars' releases new images of 'Obi-Wan Kenobi', 'Andor', 'Ahsoka' and first details of 'The Acolyte'

    ‘Star Wars’ releases new images of ‘Obi-Wan Kenobi’, ‘Andor’, ‘Ahsoka’ and first details of ‘The Acolyte’

    'Doctor Strange 2' suffers one of the biggest drops in the UCM box office in its second week

    ‘Doctor Strange 2’ suffers one of the biggest drops in the UCM box office in its second week

    'Fast & Furious 10': Jason Momoa ends filming in Rome and apologizes for his visit to the Sistine Chapel

    ‘Fast & Furious 10’: Jason Momoa ends filming in Rome and apologizes for his visit to the Sistine Chapel

    'Teen Wolf': Tyler Hoechlin officially returns as Derek Hale for the film

    ‘Teen Wolf’: Tyler Hoechlin officially returns as Derek Hale for the film

    Bruce MacVittie, 'Law & Order', 'Million Dollar Baby' and 'The Sopranos' actor, dies at 65

    Bruce MacVittie, ‘Law & Order’, ‘Million Dollar Baby’ and ‘The Sopranos’ actor, dies at 65

    'Blonde', with Ana de Armas as Marilyn Monroe, "has something to offend everyone"

    ‘Blonde’, with Ana de Armas as Marilyn Monroe, “has something to offend everyone”

  • business
    • All
    • startups
    Study Smart: Tips and Tricks to Ace the GED Test

    Study Smart: Tips and Tricks to Ace the GED Test

    Things to Remember When Taking the GED Math Test

    Things to Remember When Taking the GED Math Test

    DutyCope is the newest freelance platform

    Dutycope is the newest freelance platform

    What plans does NASA have to continue working with Russia?

    What plans does NASA have to continue working with Russia?

    Dutycope, the introduction of one of the best freelance sites

    Dutycope, the introduction of one of the best freelance sites

    Boeing's $ 450 million investment in Wisk Aero

    Boeing’s $ 450 million investment in Wisk Aero

    FedEx uses a laser defense system to defend its aircraft against missile attacks

    FedEx uses a laser defense system to defend its aircraft against missile attacks

    Tim Cook earned over $ 98 million last year!

    Tim Cook earned over 98 million Dollar last year!

    Instagram tests the ability to display stories vertically

    Instagram tests the ability to display stories vertically

  • Technology
    • All
    • apps
    • gadget
    • mobile
    Jaume Santos CIO de Alzamora Group

    Jaume Santos, CIO at Alzamora Group

    Elon Musk discovers that the Twitter casino is played |  Technology

    Elon Musk discovers that the Twitter casino is played | Technology

    Nozomi Networks y Siemens

    Extension of the Nozomi Networks and Siemens agreement

    Google checks the location and online activity of Spaniards 426 times a day |  Technology

    Google checks the location and online activity of Spaniards 426 times a day | Technology

    teletrabajo la gran dimision

    The work model made the “Great Resignation” inevitable

    Comprehensive transformation for a safer world |  Digitization |  Technology

    Comprehensive transformation for a safer world | Digitization | Technology

    Trending Tags

  • lifestyle
    • All
    • foods
    • health
    • travel
    3 Days in Dubai – Where to Visit in Dubai

    3 Days in Dubai – Where to Visit in Dubai

    Ata Ghotbi and the road to success

    Ata Ghoutbi and the Road to Success

    5 ways to open frozen pipes without damaging the pipe

    5 ways to open frozen pipes without damaging the pipe

    Why is it better not to use toilet paper?

    Why is it better not to use toilet paper?

    Why do we have to put a pillow between our knees at night?

    Why do we have to put a pillow between our knees at night?

    Two mistakes men make in bed that ruin sex for women!

    Two mistakes men make in bed that ruin sex for women!

    Trending Tags

  • Review
    Review of the first part of the fifth season of the Money Heist series

    Review of the first part of the fifth season of the Money Heist series

    Introduction of Solar Ash game

    Introducing and reviewing the interesting game Solar Ash

    Review Huawei WATCH FIT smartwatch

    Review Huawei WATCH FIT smartwatch

  • Videos
No Result
View All Result
  • Home
  • entertainment
    • All
    • games
    • movies
    • music
    • sports
    'Star Wars' releases new images of 'Obi-Wan Kenobi', 'Andor', 'Ahsoka' and first details of 'The Acolyte'

    ‘Star Wars’ releases new images of ‘Obi-Wan Kenobi’, ‘Andor’, ‘Ahsoka’ and first details of ‘The Acolyte’

    'Doctor Strange 2' suffers one of the biggest drops in the UCM box office in its second week

    ‘Doctor Strange 2’ suffers one of the biggest drops in the UCM box office in its second week

    'Fast & Furious 10': Jason Momoa ends filming in Rome and apologizes for his visit to the Sistine Chapel

    ‘Fast & Furious 10’: Jason Momoa ends filming in Rome and apologizes for his visit to the Sistine Chapel

    'Teen Wolf': Tyler Hoechlin officially returns as Derek Hale for the film

    ‘Teen Wolf’: Tyler Hoechlin officially returns as Derek Hale for the film

    Bruce MacVittie, 'Law & Order', 'Million Dollar Baby' and 'The Sopranos' actor, dies at 65

    Bruce MacVittie, ‘Law & Order’, ‘Million Dollar Baby’ and ‘The Sopranos’ actor, dies at 65

    'Blonde', with Ana de Armas as Marilyn Monroe, "has something to offend everyone"

    ‘Blonde’, with Ana de Armas as Marilyn Monroe, “has something to offend everyone”

  • business
    • All
    • startups
    Study Smart: Tips and Tricks to Ace the GED Test

    Study Smart: Tips and Tricks to Ace the GED Test

    Things to Remember When Taking the GED Math Test

    Things to Remember When Taking the GED Math Test

    DutyCope is the newest freelance platform

    Dutycope is the newest freelance platform

    What plans does NASA have to continue working with Russia?

    What plans does NASA have to continue working with Russia?

    Dutycope, the introduction of one of the best freelance sites

    Dutycope, the introduction of one of the best freelance sites

    Boeing's $ 450 million investment in Wisk Aero

    Boeing’s $ 450 million investment in Wisk Aero

    FedEx uses a laser defense system to defend its aircraft against missile attacks

    FedEx uses a laser defense system to defend its aircraft against missile attacks

    Tim Cook earned over $ 98 million last year!

    Tim Cook earned over 98 million Dollar last year!

    Instagram tests the ability to display stories vertically

    Instagram tests the ability to display stories vertically

  • Technology
    • All
    • apps
    • gadget
    • mobile
    Jaume Santos CIO de Alzamora Group

    Jaume Santos, CIO at Alzamora Group

    Elon Musk discovers that the Twitter casino is played |  Technology

    Elon Musk discovers that the Twitter casino is played | Technology

    Nozomi Networks y Siemens

    Extension of the Nozomi Networks and Siemens agreement

    Google checks the location and online activity of Spaniards 426 times a day |  Technology

    Google checks the location and online activity of Spaniards 426 times a day | Technology

    teletrabajo la gran dimision

    The work model made the “Great Resignation” inevitable

    Comprehensive transformation for a safer world |  Digitization |  Technology

    Comprehensive transformation for a safer world | Digitization | Technology

    Trending Tags

  • lifestyle
    • All
    • foods
    • health
    • travel
    3 Days in Dubai – Where to Visit in Dubai

    3 Days in Dubai – Where to Visit in Dubai

    Ata Ghotbi and the road to success

    Ata Ghoutbi and the Road to Success

    5 ways to open frozen pipes without damaging the pipe

    5 ways to open frozen pipes without damaging the pipe

    Why is it better not to use toilet paper?

    Why is it better not to use toilet paper?

    Why do we have to put a pillow between our knees at night?

    Why do we have to put a pillow between our knees at night?

    Two mistakes men make in bed that ruin sex for women!

    Two mistakes men make in bed that ruin sex for women!

    Trending Tags

  • Review
    Review of the first part of the fifth season of the Money Heist series

    Review of the first part of the fifth season of the Money Heist series

    Introduction of Solar Ash game

    Introducing and reviewing the interesting game Solar Ash

    Review Huawei WATCH FIT smartwatch

    Review Huawei WATCH FIT smartwatch

  • Videos
No Result
View All Result
WTM News
No Result
View All Result
  • Home
  • entertainment
  • business
  • Technology
  • lifestyle
  • Review
  • Videos
Home Technology

How AI is changing the contact center experience

News writer by News writer
April 26, 2022
in Technology
7 0
A A
0
Contact Centers atención al cliente

How AI is changing the contact center experience

153
SHARES
235
VIEWS
Share on FacebookShare on Twitter

How AI is changing the contact center experience
is the headline of the news that the author of WTM News has collected this article. Stay tuned to WTM News to stay up to date with the latest news on this topic. We ask you to follow us on social networks.

AI is changing the world of the contact center. It seems like something new, but we have been developing AI for many years to change the model.

Although artificial intelligence (AI) may seem new to many, it is something that has been around for more than 70 years. In 1950, Alan Turing, in his paper Computing Machinery and Intelligence, famously asked the question, “Can machines think?” In 1955, computer scientist John McCarthy coined the term “artificial intelligence” to describe the process of building and training intelligent machines, and Eliza, the first chatbot, was developed by MIT in 1966. AI and voice assistants is not something that has been developed in a hurry, but has taken decades to get to the point where it is.

Today, contact center managers are very interested in AI and are eager to see how it can work in their organizations. With more employees working remotely due to the pandemic, companies want to see how they can better support customer experience teams, even when agents aren’t within the formal office format. Instead of a simple text-based chatbot, they are interested in how an AI virtual assistant can interpret human intent and speech patterns more effectively. AI technology can solve a number of problems, far beyond simple yes or no answers, and AI-enabled virtual assistants can even help replicate the in-store experience, provided their roles are carefully considered.

Contact center managers are very interested in AI and are eager to see how it can work in their organizations

But, it is essential that technology is used as a tool that works alongside people. A recent study on customer loyalty states that brand loyalty is based primarily on the ability of companies to solve consumer problems at the first contact. Most customers prefer to speak to a human, but at the same time, they want their basic requests to be addressed more quickly than is usually possible in person. AI technology can help alleviate this pressure on staff, as AI-powered assistants can answer those questions and perform the most common functions. This frees staff to focus on tasks that require more complex examination.

The analytical capabilities of AI enable faster and more efficient processes, as can be seen, for example, in banks, since they receive thousands of queries a day. AI robots could easily take care of the routine administrative details of the mortgage application process, leaving human staff more time to deal with the complex decision factors of a mortgage application.

More virtual assistants does not mean fewer jobs.

People can often worry a bit about their jobs being replaced by AI-powered assistants. But is that really a danger, even in the very long term?

The answer is no. The work of agents has transformed from call managers to trusted advisors capable of expertly guiding the customer journey. In this sense, AI will always work better together with humans, assisting us and not replacing us, as has happened with technological development throughout history.

This is because human conversations are deceptively complex, something that is easy to underestimate because we take it for granted. Anyone who has learned a foreign language in their adult life will know that it is surprisingly difficult, and that many hours must be spent mastering the right vocabulary, tenses and language options.

The fundamental rule is that humans should always guide the AI ​​and give the system corrective actions, since it will not know how to serve customers as well as an agent alone. Organizations can trust their contact center partners, who don’t have to be data scientists or software engineers, because they have a better view of the questions and answers that need to be given and are dealing with customers directly.

There are many things that are still more suitable for human contact. For example, throughout the pandemic, organizations have had to have many difficult conversations with customers, in particularly unusual circumstances. Thus, human connection and empathy will always be an integral part of customer service and, therefore, an essential element to build customer loyalty.


AUTHOR BIOGRAPHY

Susan Ysona is Vice President of Marketing, EMEA and Asia Pacific at Talkdesk. She brings 20 years of experience to the role, having previously led marketing functions for industry and cloud technology companies across Europe and globally. Ysona works to understand the needs of the contact center community and enable companies to drive better experiences for their customers. Prior to joining Talkdesk, Ysona led digital marketing for Meta’s communication and collaboration platform Workplace.

Source: revistabyte.es

Tags: centerchangingcontactexperience
Previous Post

Cuba accuses the US of trying to exclude it from the Summit of the Americas | International

Next Post

Brexit reduced British imports of EU products by 25% | International

News writer

News writer

I try to find the best news for you and publish it on WTM News. Follow my articles to become an up-to-date person!

Related Posts

Jaume Santos CIO de Alzamora Group
Technology

Jaume Santos, CIO at Alzamora Group

May 18, 2022
Elon Musk discovers that the Twitter casino is played |  Technology
Technology

Elon Musk discovers that the Twitter casino is played | Technology

May 17, 2022
Nozomi Networks y Siemens
Technology

Extension of the Nozomi Networks and Siemens agreement

May 17, 2022
Google checks the location and online activity of Spaniards 426 times a day |  Technology
Technology

Google checks the location and online activity of Spaniards 426 times a day | Technology

May 17, 2022
teletrabajo la gran dimision
Technology

The work model made the “Great Resignation” inevitable

May 17, 2022
Comprehensive transformation for a safer world |  Digitization |  Technology
Technology

Comprehensive transformation for a safer world | Digitization | Technology

May 17, 2022
Next Post
Brexit reduced British imports of EU products by 25% |  International

Brexit reduced British imports of EU products by 25% | International

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  • Trending
  • Comments
  • Latest
Tesla's new update notifies the driver of tire wear

Tesla’s new update notifies the driver of tire wear

December 16, 2021
Time Magazine introduced Elon Musk as the character of 2021!

Time Magazine introduced Elon Musk as the character of 2021!

December 15, 2021
Introduction of Solar Ash game

Introducing and reviewing the interesting game Solar Ash

December 15, 2021
Review of the first part of the fifth season of the Money Heist series

Review of the first part of the fifth season of the Money Heist series

December 15, 2021
Introduction of Solar Ash game

Introducing and reviewing the interesting game Solar Ash

0
Added the ability to check voice messages before sending to WhatsApp!

Added the ability to check voice messages before sending to WhatsApp!

0
Time Magazine introduced Elon Musk as the character of 2021!

Time Magazine introduced Elon Musk as the character of 2021!

0
Review of the first part of the fifth season of the Money Heist series

Review of the first part of the fifth season of the Money Heist series

0
Jaume Santos CIO de Alzamora Group

Jaume Santos, CIO at Alzamora Group

May 18, 2022
Patricia Bullrich: Alberto Fernández demands 800,000 dollars from an opposition leader for "damages against honor"

Patricia Bullrich: Alberto Fernández demands 800,000 dollars from an opposition leader for “damages against honor”

May 18, 2022
Elon Musk discovers that the Twitter casino is played |  Technology

Elon Musk discovers that the Twitter casino is played | Technology

May 17, 2022
2022 Elections: Hezbollah's Majority Loss Points to Decline of Iran's Influence in Lebanon |  International

2022 Elections: Hezbollah’s Majority Loss Points to Decline of Iran’s Influence in Lebanon | International

May 17, 2022

Latest News

Jaume Santos CIO de Alzamora Group

Jaume Santos, CIO at Alzamora Group

May 18, 2022
Patricia Bullrich: Alberto Fernández demands 800,000 dollars from an opposition leader for "damages against honor"

Patricia Bullrich: Alberto Fernández demands 800,000 dollars from an opposition leader for “damages against honor”

May 18, 2022
Elon Musk discovers that the Twitter casino is played |  Technology

Elon Musk discovers that the Twitter casino is played | Technology

May 17, 2022
2022 Elections: Hezbollah's Majority Loss Points to Decline of Iran's Influence in Lebanon |  International

2022 Elections: Hezbollah’s Majority Loss Points to Decline of Iran’s Influence in Lebanon | International

May 17, 2022

Suggest application sites

Weltnachrichten

Nachrichten Star

Dutycope

Freelance sites

WTM News

WTM News is a smart magazine that collects new and important technology news of the world for you from all over the web.
Our goal is to compile the best news so that you can more easily get the latest technology news in the world.

Follow us

News Categories

  • apps
  • business
  • entertainment
  • Environment
  • foods
  • gadget
  • games
  • health
  • lifestyle
  • mobile
  • movies
  • music
  • News
  • Other
  • Review
  • science
  • sports
  • startups
  • Technology
  • travel
  • Videos

Freelancer | Logo design | Hervess | Nachrichten Star

latest news

Review of the first part of the fifth season of the Money Heist series

The fifth season of Money Heist series

The points given are based solely on the personal taste of
Introduction of Solar Ash game

Solar Ash game

Score against the average score of this game on the site

WTM NEWS Magazine is just a portal for republishing news in various fields. All news will be placed on the site by mentioning the source. WTM NEWS has no legal responsibility for the accuracy of the news and articles and only reposts the news. © 2022 WTM NEWS

No Result
View All Result
  • Home
  • entertainment
  • business
  • Technology
  • lifestyle
  • Review
  • Videos

WTM NEWS Magazine is just a portal for republishing news in various fields. All news will be placed on the site by mentioning the source. WTM NEWS has no legal responsibility for the accuracy of the news and articles and only reposts the news. © 2022 WTM NEWS

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist