This is the new San Diego version of Now Platform

ServiceNow has introduced the San Diego version of the Now Platform, aimed at helping companies address the most pressing challenges in each industry and in all regions, and contribute to the transformation of their businesses in the framework of a new economy.

Companies are looking for more agile ways of working that increase the autonomy of employees so that they can carry out their tasks in a more productive and satisfactory way. The release helps customers across all industries boost productivity, accelerate the value of hyperautomation, and create new experiences.

“The new ServiceNow solutions will help organizations deliver more productive and collaborative experiences for employees, better value for customers and, in general, a faster return on their technology investments”explains Lara Greden, IDC Research Director for Platform as a Service (PaaS).

Transform work with smarter experiences

New to the San Diego release is the introduction of Next Experience, a new user interface that streamlines the experience for the more than 70 million users a year who use the ServiceNow platform daily.

Next Experience provides an updated, modern visualization, incorporating a completely redesigned component library, as well as new iconography, typography, and illustrations. The interface has 25 purpose-built work areas with a state-of-the-art visual design that provide information through dashboards and use machine learning to assign tasks and give recommendations on the best step to take to carry them out.

It also helps Now Platform users immediately get the information they need and move faster on priority tasks. New workspaces include CSM Configurable Workspace, Dispatcher Workspace, HR Agent Workspace, Cloud Operations Workspace, Service Operations Workspace, and Hardware Asset Manager Workspace.

New RPA capabilities

Organizations must embrace new digital business models in order to respond quickly to changing market conditions and customer demands.

However, the disconnect between critical business systems and the reliance on dedicated Centers of Excellence create islands of automation, resulting in expensive, repetitive, and manual work processes that make digital transformation difficult.

Hyperautomation provides the solution to these problems by combining technologies such as low-code application development, artificial intelligence, integration and robotic process automation (RPA) to connect modern, legacy or unstructured data sources and accelerate transformation .

Now Platform San Diego Release Accelerates Digital Transformation and Introduces More Hyper-Automation Tools

As part of the San Diego release of the Now Platform, ServiceNow is also able to enhance the hyperautomation capabilities of its technologies with the introduction of the Automation Engine. It is a complete automation solution that combines Integration Hub with all the new RPA capabilities, which increases response speed by three times.

Automation Engine also features the new RPA Hub, which provides a centralized command and control center to monitor, manage and deploy digital robots, so organizations can automate any repetitive manual tasks, streamline business processes and help increase productivity. of employees, while reducing human error.

New sector solutions

Different sectors need specific solutions to advance their digital transformation efforts. The San Diego version of the ServiceNow platform includes vertical solutions that address the diverse digital needs of:

• Banks: ServiceNow helps banks create more transparent and reusable processes to improve the end customer experience. New Deposit Operations for Banking automates common requests for checking, savings, and CDs to help bank employees get work done quickly, while Client Lifecycle Operations for Banking manages new customer onboarding, accounts, client profile updates, and death notification processes in a faster and more compliant way.
• Insurers: ServiceNow is modernizing insurance operations with its first solution specific to the demands of insurers and their customers. This includes the capabilities of the Personal and Commercial Lines Servicing tool to enable personal and commercial lines of business policy servicing between insurers and their customers, policyholders and distribution partners, following ACORD standards to improve consistency and collaboration. in the insurance industry.
• Technology providers: ServiceNow launches its first purpose-built solutions for technology providers to improve customer and ecosystem experiences and launch new services in an agile way to keep up with the pace of change and growing demand for cloud-based and managed services.

Availability

The San Diego version of ServiceNow’s Now Platform is now available for all countries.