the weapon against the talent crisis

We are facing a talent crisis that basically means that there are no people to meet the demand for certain jobs. Hyperautomation could eliminate a good part of the problems

COVID-19 has changed the world we were used to. On a personal level but also in work environments. Offices are no longer what they used to be and on many occasions we hear questions such as “how does your team work? at home, at the office, in a hybrid way?”

But the real challenge that many organizations face, even if it is not obvious yet, is “where can I find professionals who want to work?”. And this is a disruptive challenge that can transform the business of thousands of companies.

On the one hand, we have those born in the 50s and 60s who are already retiring or thinking about it and, on the other, the younger ones who are not willing to work in the traditional way. Added to this is the fact that the low birth rate in recent years has reduced the active population. Companies are having real trouble filling senior positions with knowledgeable professionals, which has created a war for talent in many industries.

With hyper-automation, thousands of basic processes could be automated so professionals can focus only on quality work

For this reason, companies must find a way to solve the problem of “getting the job done”, that is, of continuing to operate. Instead of spending efforts to find, attract and retain professionals in a very scarce market, perhaps the option lies in using technology more efficiently. For example, through hyperautomation. Hundreds of thousands of basic processes could be automated so professionals can focus only on high-performance, quality work.

According to Gartner, hyperautomation allows companies to identify and automate as many processes as possible through the use of technologies such as RPA (robotic process automation), LCAP (low-code application platforms) or AI (artificial intelligence). The concept can be applied to different business processes and in different industries.

Some examples in which hyperautomation has allowed organizations that apply it to continue with their business are:

• Records management processes: All organizations have records processes that define in some way how information is stored in various systems. Records management using hyper-automation technologies facilitates minimal intervention, eliminates inconsistencies, enables key data extraction from different channels, categorizes data, and automatically opens any application based on workflow routines without the need for human intervention.
• Traceability of data to perform audits: hyper-automation makes it easier to comply with legislation and validate procedures, especially in highly regulated industries in which frequent inspections are carried out, in which expert evidence is required or in which auditable video, audio environments are managed. or images and in which it is necessary to comply with data protection regulations.

In short, we are experiencing a time of change but with a palpable reality: talent is scarce, so innovative work environments must be created to attract the brightest minds and leave routine tasks in the hands of technology.

José Ramón Travé, commercial director of Unisys Spain