Sant Cugat del Vallès, cradle of leadership in pharmaceutical technology | Digitization | Technology

The ambition pursued by Boehringer Ingelheim, an international company founded in Germany 135 years ago and established in Spain in 1952, is to become “a leader in technological innovation within the pharmaceutical industry and establish itself as a if you strategic globally. For this reason, we are committed to the best talent”, declares Marieta Ramos, head of IT at Boehringer Ingelheim Spain.

Both hubs They are located in Sant Cugat del Vallès (Barcelona) and group around 300 workers. Both function as international hubs, offering services on a global scale.

The hub most recent is the Delivery Unit, located at the company’s headquarters in the town, created in 2018. The main services it offers are campaign automation and measurement, digital asset management, excellence and data integration and learning, among others. In its four years of operation, and in view of the results obtained, digital performance services, web measurement and personalization, search enablement and optimization, and medical operations have been added.

From the creation of the center and until 2021, the priority was to establish a hub of digital marketing and another of global analytics Y data quality with a global reach, both for the company’s human health and animal health businesses. From now on, they will continue to be developed, focused, above all, on SEO projects and optimization of web portals.

In addition, this year a team of medical affairs or medical affairs that focuses on publication management, in order to optimize the communication of clinical data for the healthcare sector. In 2023, this team will be joined by medical specialists in the generation of reports of actual datingas well as a call center on clinical data articles, which will serve globally.

the largest center

For his part, the IT Service Center It has been in business for nine years, having started operations in 2013 and is the largest of those owned by Boehringer Ingelheim. It houses, among others, the cyber intelligence and security operations center, which is responsible for identifying vulnerabilities and possible cyber attacks in order to protect and prepare the company against this type of event. In this way, this strategic hub provides evidence-based knowledge about threats against assets from the various Boehringer Ingelheim locations. Said knowledge includes context information, description of mechanisms, risk indicators and recommendations for action in relation to existing threats.

The IT Service Center also incorporates the network operation center, the factory automation center of excellence and the sales forceamong other projects.

The two Spanish ‘hubs’ have almost 300 collaborators and provide international coverage, becoming a technological center of reference

From the Factory Automation Center Industry 4.0 technologies are applied to achieve the next level of automation of Boehringer Ingelheim’s drug manufacturing plants around the globe. For its part, the network operations center manages the control of the computer, transmission or telecommunication networks of the different offices and plants that the company has throughout the world.

The multinational company also has three more technology centers, located in Buenos Aires, Singapore and Manila, with the Barcelona center representing 60% of the workforce.

The company emphasizes that the staff that carry out their work in these centers in Catalonia are very heterogeneous in different aspects, be it age, origin or language. Rosa María López, head of Business Operations of the company, states that “the most differential aspect of these digital teams is that their way of doing things and their multicultural, young and diverse environment are similar to those of a startup but, at the same time, they have the support of a pharmaceutical multinational such as Boehringer Ingelheim”.

in full growth

In the Delivery Unit a total of 34 people belonging to 10 different nationalities work. 53% are women and the ages range between 26 and 50 years. The forecast for this 2022 is to reach 42 professionals, which would mean a growth of 40.5% compared to last year’s figures. In 2025 it is expected to have 160 workers. Four years ago, the hub He started his journey with four people.

In IT Service Center the team is larger and is made up of around 250 people in total, providing services to more than 50,000 users. In it you can find employees of 26 different nationalities, who speak 16 languages. 77% of them are millennials. In the last three years, the average annual growth of the workforce has been 18% and in 2022 it is expected to increase between 15% and 20%, around 50 more employees.