EasyVista offers an integrated ITSM and ITOM solution
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The new EasyVista update offers a fully integrated ITSM and ITOM solution that makes it easy to increase support efficiency by solving tickets at a breakneck pace, deflecting tickets by predicting insights, and increasing the support agent experience. YOU.
Among many of the improvements that have been made in the Service Manager part, it is worth highlighting the new graphical interface that now offers a dashboard-type visualization mode.
In addition, it also offers a more readable list of tasks, applicable to any type of object displayed or the assignment of colors to the labels associated with values of specific fields, such as status or level of urgency.
“With this comprehensive upgrade, we are at an important milestone in delivering a fully integrated ITSM and ITOM solution that makes it easier for our customers to work faster and more reliably. This launch builds on the company’s DNA to make IT easier for its IT customers, and ultimately to drive business results”, comments Ismael Sabbagh, General Manager of EasyVista Spain.
ITSM and ITOM
New integrations between Service Manager and DevOps and Git version control tools are now available in the new 2022 release, enabling integrations with Azure DevOps tools and GitHub.
New EasyVista update offers a fully integrated ITSM and ITOM solution
On the other hand, the new integration between Service Manager and Goverlan allows to run Talend jobs to import technical inventory data related to equipment, software and attributes from the Goverlan database to the Service Manager database.
EV Self Help
On the part of EV Self Help, the most relevant updates also include a new user interface, improvements around knowledge contributions, as well as greater security and performance of the solution.
Also very important is the update based on Machine Learning (ML) based on Artificial Intelligence (AI, an AI technology that allows a system to learn and improve using the data made available to it.
In this case, the pattern recognition functionality classifies tickets using machine learning algorithms and detects incident types more accurately than those defined manually.
And, finally, among others, it is worth noting the new virtual agent management option specific to MS Teams that associates a virtual agent to the Microsoft Teams collaborative platform through a new menu.