Digital Transformation in the Public Sector

The process of digital transformation in the public sector has been developing for some time, but it is worth mentioning that this process has been accelerated by the pandemic. The last two years have had a monumental impact on all facets of our lives and the spaces we inhabit, which in turn has affected the way public services are delivered. This has had repercussions even in the structuring of governments.

Supply chains have also been disrupted during this period, raising serious questions about business continuity management. The same goes for public services. Ensuring the robustness and security of IT infrastructure therefore remains a top priority for governments around the world.

The new reality we are facing forces public bodies to adapt and evolve in the midst of considerable technological and social change. In this context, digital transformation is no longer optional, but an imperative that will significantly influence the future success of a country.

The most likely result of this process will be a radical transformation of all aspects of public administration. The increasing convergence of public and private sector services will also reshape the critical role of a government, positioning it as the interface between people and business. It follows that the process of digital transformation goes beyond the mere computerization of long manual bureaucratic processes.

Establish precise success criteria for the digital transformation of the public sector

There are plenty of examples where digital transformation has been successfully carried out, providing us with a model of success that can be adapted to a specific national or regional context. The introduction of an operational capacity framework for governments, inspired by other best practice examples, provides us with clear guidelines.

The key competence areas are the following:

• Communication: the ability to communicate voice and video data and information between multiple sources, whether human or mechanical. With the need to live, play, learn and work from anywhere, stable broadband and, above all, wireless connectivity is essential in any digital transformation effort.
• Collaboration: the ability to harness collective strengths and create value between individuals, organizations and communities. Better cooperation between different government departments can drive major improvements in operational efficiency, which translates into faster access to public services.
• Interpretation: information and KPIs for a city or community requires the ability to make sense of multiple data sources and large amounts of information.

Decision making: the ability of governments to assess risks and reach an informed conclusion based on data and knowledge brings wide-ranging performance benefits in a variety of areas, ranging from tourism to business creation and talent attraction.

Advancing towards digital transformation priorities in the public sector

The success of the digital transformation of the public sector can be measured from the aforementioned competencies. Developing deep and strategically focused partnerships with leading technology providers will be critical to taking full advantage of technologies such as Big Data, Extended Reality (RX), and Blockchain. But to what end? To understand it, it is necessary to take a look at the key technological priorities for governments, which are the following:

• Establish a solid ICT infrastructure: Without it, it will be impossible to travel this path at the required pace and level of performance.
• Provide universal access to high-speed Internet: Considered by many analysts to be a fundamental human right, governments must make it a reality if they want citizens to fully engage with society, business and public services.
• Data and technology deployment: support the provision of services for the benefit of individuals, businesses and public sector organizations.
• Create a national public cloud: for reasons of business continuity and security, it is becoming an increasingly attractive alternative to traditional IT infrastructure, despite carrying significant risk.

Obstacles to these goals include the technical problems of deploying a widely accessible and reliable Wi-Fi network, the inability to coordinate multiple networks, and the difficulty of deploying services in a reliable and timely manner, not to mention the obvious operational and deployment challenges. management that are further hampered by human error and staff shortages.

Having analyzed the changing ICT requirements in the public sector, it is important to understand the possible solutions and how these will improve the national government backbone, support more efficient interdepartmental information exchange, and deliver better return on investment and lower costs. operational.

Huawei has developed a government campus network solution that responds to the ever-evolving requirements of governments undergoing digital transformation. The solution uses key components developed by Huawei and advanced Wi-Fi 6 and SD-WAN technologies to provide customers with a high-quality government campus network solution, meeting various service requirements, such as intelligent access control, wireless mobile work, video conference, service rooms, and interconnection between headquarters and the branches. This approach will deliver a government campus network with all wireless access, a management network, cloud management, and intelligent O&M.

This offers a number of additional benefits, including:

• Totally wireless access with 20% more coverage, exclusive 3D network planning and complete, uninterrupted coverage with no blind spots.
• An eGovernment Network: Deploy with converged LAN and WAN management to ensure key services over a single network, streamlining operational efficiency and lowering total cost of ownership.
• Cloud management: application deployment by scanning QR codes and using DHCP, ZTP deployment, visualized and automated management of the entire network, and management of millions of network elements (NE).
• Intelligent O&M: Real-time visualized service experience monitoring and unique AI algorithms improve O&M efficiency by 30%, while intelligent network optimization increases overall performance by 50%.

Governments are facing a challenging but crucial transition to a fully digitized service offering, yet selecting the right network solution can make a substantial difference to the success of this journey. In this sense, Huawei is fully qualified to offer optimal support to governments during the digital transformation process thanks to its extensive network experience.

Huawei has extended its Fast Track 2.0 promotion with two-week delivery of network solutions, reinforcing its commitment to providing fast and reliable access to its product range. This promotion will be valid until September 30, and will allow to shorten delivery times at a time when the global demand for network solutions continues to exceed supply.

For more information about Huawei Converged Campus Network Solution, please visit this page.