Toshiba offers remote support without connection to the customer’s network

Toshiba Tec in Spain is the first manufacturer in the multifunctional equipment market capable of providing remote technical support via the Internet and without the need for a connection to the customer’s network.

With this new functionality, the company contributes to the continuous improvement of its clients’ work processes by guaranteeing, in this case, the reduction of downtime of its equipment, due to breakdowns or configuration incidents, and the automation of tasks maintenance and management.

With this function, a technician can remotely view and control, from a PC or a tablet, the panel screen of the MFP just by connecting through a web browser and without resorting to a VPN connection or remote access programs VCN, such as AnyDesk or TeamViewer.

Remote support

To have it, it is necessary for the user to register the printing equipment in Toshiba’s e-BRIDGE CloudConnect platform and to enable access to the technician from the equipment panel, at the time of remote intervention.

Toshiba offers remote support to its multifunction devices via the Internet and without connection to the customer’s network

It should be remembered that e-BRIDGE CloudConnect is Toshiba’s cloud-based application for remote management and preventive diagnosis of its multifunction equipment, which allows incident reporting, firmware updates or consumables requests. automatically.